Conflict Resolution

The Office of Equity and Inclusion promotes equal opportunity and respect for all members of the UMBC campus community through education, training and formal and informal conflict management and resolution.

Conflict Resolution

Interpersonal conflicts are inevitable in any work or educational setting. The University is committed to provide its constituents with an ongoing, confidential method for voluntary resolution of interpersonal conflict.

At UMBC, strategies and tools to resolve them include formal grievance procedures, informal investigations, mediation, counseling, coaching and, when appropriate, sanctions. However, early intervention can often avert both unnecessary suffering and disruption to the workplace or educational environment. The Office serves as a resource and an ally in identifying and executing an alternative first-step response to interpersonal conflict.

In addition to mediation services (outlined below), the Office can assist in facilitating:

  • Conciliation
  • Restorative Practices
  • Coaching
  • Education
  • Training
  • Referrals

These services support the University’s efforts to provide appropriate, alternate means for the resolution of campus conflicts.


Mediation is a voluntary, confidential process that allows individuals to resolve their conflicts with the assistance of a trained mediator; all participants must consent to mediate.

Often, individuals will participate in more than one mediation session to cover an array of issues.  Individuals can decide not to participate at any time.

Prior to the start of a mediation session, the mediator will present participants with a consent to mediate form, read it aloud to all participants and answer any questions/concerns that may arise. Mediation is confidential.  It will be up to the participants to propose and decide if it is necessary to incorporate any additional rules or guidelines for the discussion. Mediation participants must sign and date the consent form and will receive a copy for their records.

Although ideal, the goal is not to reach a resolution, but rather to open the channels of communication among mediation participants. Members of the campus community who are experiencing interpersonal conflicts are invited to contact the Office to explore the possibility of mediation.

For more information, please contact:


Acting Director, Office of Equity and Inclusion